Return / Refund Policy
Last updated 04th March, 2023
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange(works on same product). Please see below for more information on our return policy. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within 7 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, login to ‘My Account’ and navigate to the orders tab and select the order that needs to be returned/refunded or cancelled or exchanged. (Please note: You may return any product you feel was not to your liking however in case of a bulk order, returns are processed only once on an order ID)
Return shipping charges will be paid or reimbursed by us. You may also use the prepaid shipping label enclosed with your package. You may also use the prepaid shipping label enclosed with your package.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 2 business days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your bank statement, depending on your bank. We will notify you by email when your return/refund/exchange has been processed.
EXCEPTIONS
The following items cannot be [returned] or [exchanged]:
- Items bought in Mega Sales
- A return logistics fee will be charged for items valued under ₹500
For defective or damaged products, please contact us within 24 hours of delivery at the contact details below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
011-41741415
support@ursense.in